DEPrivacy Policy & T&C
Imprint
Brandmize
Tamer Hamouri-Linden
Stresowstraße 7
13597 Berlin
Email: info@brandmize
Phone: +49 172 6072985
Owner: Tamer Hamouri-Linden
Privacy Policy
1. General Information
The protection of your personal data is an important concern for us. We treat your personal data confidentially and in accordance with the statutory data protection regulations (GDPR) and this Privacy Policy.
2. Responsible Body (Data Controller)
Brandmize
Prop. Tamer Hamouri-Linden
Stresowstraße 7
13597 Berlin
Email: info@brandmize.net
3. Data Collection on Our Website
Hosting via Amazon Web Services (AWS):
We use the infrastructure of Amazon Web Services (AWS) (Provider: Amazon Web Services EMEA SARL) for the hosting of our website and the management of the associated data flows. To ensure GDPR-compliant processing and maximum data security, the storage and processing of our data take place exclusively on servers located in Frankfurt am Main (Germany). We have concluded a Data Processing Agreement (DPA) with the provider in accordance with Art. 28 GDPR, which guarantees the security of data processing.
Server Log Files:
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are: browser type/version, operating system used, referrer URL, hostname of the accessing computer, time of the server request, and IP address. The basis for data processing is Art. 6 Para. 1 lit. f GDPR (legitimate interest in the error-free display and security of the website).
4. Data Processing by External Interface Partners (Third-Party Providers)
To provide our specialized automation solutions (e.g., AI-supported voice and messaging systems), we utilize external communication and technology interfaces.
The processing of traffic data (e.g., phone numbers, message metadata) is purpose-bound for the execution of the respective service.
When using systems for speech and text processing, data is transmitted to specialized processors. We prefer to use business interfaces that exclude the use of data for training purposes by the provider.
Insofar as data is transmitted to countries outside the EU, this is done on the basis of adequacy decisions by the EU Commission or using EU Standard Contractual Clauses.
4.1 Meta / WhatsApp Business API Integration
To provide our messaging automation and AI-chatbot services, we utilize the APIs provided by Meta Platforms Ireland Limited / WhatsApp Ireland Limited. When users interact with our clients via WhatsApp, Facebook Messenger, or Instagram Direct Messages (DMs), we collect and process message content and metadata (e.g., phone numbers, profile names) strictly for the purpose of operating the automated chat and providing the requested service. Data is processed securely via our AWS infrastructure.
4.2 AI and Telecommunication Service Providers (OpenAI, Twilio, Vapi)
To deliver advanced voice and chat automation, we integrate the following third-party APIs:
OpenAI: We use the OpenAI API for natural language processing. We strictly use the business interface, ensuring that data is not used to train OpenAI’s models.
Twilio: Used for providing telephony infrastructure, SMS, and messaging routing.
Vapi: We use Vapi to orchestrate our Voice-AI agents. Voice inputs are processed in real-time to enable natural, conversational AI phone calls.
We have entered into Data Processing Agreements (DPAs) with these providers to ensure GDPR compliance.
5. Cookies and Analysis Tools
We use cookies to ensure the functionality of our website. For marketing or analysis cookies, we obtain your explicit consent in advance via our consent manager.
6. Your Rights
You have the right to access, rectification, erasure, and restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
General Terms and Conditions (T&C)
§ 1 Scope and Contractual Basis
(1) These General Terms and Conditions (hereinafter referred to as “T&C”) apply to all contracts, deliveries, and other services provided by Brandmize, Prop. Tamer Hamouri-Linden, Stresowstraße 7, 13597 Berlin (hereinafter referred to as the “Agency”), to its customers.
(2) The Agency’s offer is directed exclusively to entrepreneurs within the meaning of § 14 BGB (German Civil Code), legal entities under public law, or special funds under public law (hereinafter referred to as the “Customer”).
(3) Deviating, conflicting, or supplementary terms and conditions of the Customer shall not become part of the contract unless their validity is expressly agreed to in writing.
§ 2 Subject of the Contract and Scope of Services
(1) The Agency provides services in the areas of digital transformation, AI-supported automation (voice and chat systems), branding, web design (UX/UI), marketing content creation, and omnichannel communication solutions.
(2) The specific scope of services is determined individually in the respective main contract or offer.
(3) The Agency is entitled to utilize the services of third parties (subcontractors or specialized platform providers) to fulfill its contractual obligations.
§ 3 Integration of Third-Party Providers and Interfaces (APIs)
(1) To provide automated solutions, the Agency utilizes technical interfaces and infrastructures of external service providers (Third-Party Providers).
(2) The Customer is obligated to comply with the terms of use and guidelines of these Third-Party Providers, insofar as these are necessary for the provision of the services.
(3) Since the Agency has no direct influence on the availability and technical configuration of the systems of these Third-Party Providers, it assumes no liability for failures or restrictions that lie within the sphere of responsibility of these providers.
§ 4 Cooperation Obligations of the Customer
(1) The Customer shall provide the Agency with all information, data, access, and materials (e.g., logos, texts, references) required for the execution of the work free of charge and in a timely manner.
(2) The Customer warrants that they are authorized to use the materials provided and that no third-party rights are violated.
§ 5 Acceptance and Warranty
(1) In the case of services under a contract for work (Werkvertrag), the Customer is obligated to accept the service provided it meets the contractual requirements.
(2) Minor defects that do not significantly impair functionality do not entitle the Customer to refuse acceptance.
§ 6 Copyright and Rights of Use
(1) All work results created by the Agency are protected by copyright.
(2) Upon full payment of the agreed remuneration, the Customer is granted a simple, non-transferable right, unlimited in terms of time and space, to use the results for the contractually intended purpose.
(3) The transfer of rights of use to third parties or the processing/modification of the results requires the written consent of the Agency.
§ 7 Liability
(1) The Agency shall be liable without limitation for intent and gross negligence.
(2) In the field of AI automation, the Agency utilizes state-of-the-art technologies. The Customer acknowledges that content generated by Artificial Intelligence (text or speech) may contain inaccuracies due to technological factors. The Agency is not liable for damages resulting from incorrect AI-generated statements made to the Customer’s end-customers.
(3) The legal examination of the permissibility of the services provided (e.g., competition law, data protection law permissibility of communication channels) is the sole responsibility of the Customer.
§ 8 Payment Terms
(1) All prices are subject to the applicable statutory value-added tax (VAT).
(2) Invoices are payable within 14 days of the invoice date without deduction.
§ 9 Final Provisions
(1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) The place of jurisdiction for all disputes is the registered office of the Agency (Berlin).